Trust
Insurance, safety, and the guarantee.
If we're going to have keys, alarm codes, and free run of your home, business, or short-term rental, you should know exactly what backs us up. Here it is, no fine print.
Insurance
- Licensed and insured in Colorado and New York
- $1,000,000 general liability coverage
- Certificate of insurance available on request before your first clean
Team vetting
- In-person scope training on our documented cleaning checklists
- Consistent team assignment where possible so your home isn't re-learned every visit
- Named lead cleaner accountable for each job's quality check
Products and safety
Eco-friendly, plant-based products are available on request. We match products to people with sensitivities, surfaces (historic wood, plaster, marble, brass), and the Hudson River watershed. If you have products you prefer we use, we'll use those instead.
The re-clean guarantee
If something in your documented scope isn't right, tell us within 24 hours of the visit. We'll come back and re-clean that area at no charge. No arguing, no invoices, no fine print. Details out of scope (for example a deep-clean item on a standard visit) will be flagged and quoted separately rather than skipped silently.
Keys, codes, and access
For recurring, second-home, and short-term-rental clients we hold physical keys, lockbox codes, or smart-lock codes on file in a restricted access system. Codes are rotated on request and never shared outside the assigned team.